I actually started with the infamous Convergys as my first employer. It was quite an adventure and my career as a BPO employee started. It opened my eyes to a new world where it’s not just plain customer service; it was more than that. We were working for one of the biggest bank in the U.S. and we were not just bankers- customer service; we worked for the Security Department of their Credit Cards.
8 years 2months
Three Buildings/Sites – Netplaza, Netquad, eBloc Cebu
Four Departments – Fraud, Canada Fraud (twice), Auto Finance, Customer Claims
Fast Forward, they opened their own branch/building here and grew their business. I started working for them directly May 2008 and it was fine and dandy at first until stress started to work its way to me. I was saved by the new department that opened after a year’s time; Canada Fraud. It’s almost the same work but this time, instead of US clients, we will cater to Canadians. This was the best moment of my life! I became a Relief Trainer, I was doing my masters that time too, and my blogging as well. Then came the bad news when they decided to move it back to Canada. It was rather depressing knowing that we grew and loved our work in such a way that we don’t feel that we’re working anymore. I was then transferred to Auto Finance Collections and it was rather a consolation prize because even though work was new to me, so it was a bit stressful, the people were worthy to work for. I love them and I met my special someone. Canada Fraud then realized that they really need our help and they decided to bring it back to the Philippines, however they decided to transfer the said department to Cebu, since all the other departments were there. I purposely followed them, and requested to join the team. It was a leap of faith since I don’t know anyone in Cebu.
Seven Titles - Risk Management Analyst I (twice), II, III, Relief Trainer, Financial Service Advisor, Specialist II
Member of - PRIDE Cebu, PRIDE Manila, PRIDE Philippines
Three years I spent my life here in Cebu which was supposed to be only a year, but then again, I fell in love with Cebu. I’m not the only one as few other people who transferred before me, and also friends who visited me here fell in love with Cebu too! I owe it to them (my company) as well as I was able to finally save up, while paying off my debt, and loan, finally my wish came true of getting my Yoga Teacher’s Training here. Going back, I owe it to them (JPMC) as well of having my masters degree (though I wasn’t able to finish it, still!), I was able to travel internationally to HongKong and Singapore then locally to Baler, Aurora, Quezon, toured the beaches of Cebu – Malapascua, Bantayan, Camotes, Oslob, Alcoy, and the neighbor islands like Bohol, Dumaguete, Siquijor, and visited Iloilo.
There were bad experiences, but I’m still am thankful that I experienced them as well, from bad to worst bosses/managers, to the best boss/managers that you can lean on.
Dozens of bosses I grew with.
Learned a new dialect
However, my journey ended when I transferred to the new department (Customer Claims) and well, it didn’t end up so well. I was so stressed and I can’t imagine how I can let you feel the stress, but here’s the thing; it made me resign and throw away my 8 years of stay in my company. I love the company sooooo much and everyone knows that, plus the fact that our company offered retirement pay which are only offered by big companies.
Hundreds of Friends Made
“N” numbers of exes met.
I dedicate this blog entry to my life with my company. I learned a lot, met a lot of people, but I bid farewell, and even it hurts me so much, and there will be stories of regret and pain but as much as we want to turn back time, change history, and change our mind; we can just sit back and look forward to our new world unfold.
This is me, yours truly.