Thursday, July 8, 2010

Casual conversations; Work Edition; Laugh Trip

Sorry guys, haven't posted/updated yet this blog space of mine, was sick, was busy and getting more busy.
Anyway, I would update you guys in a while, I want to share this first with you.

In our line of work, we call our customers to validate if the activities on their account are indeed valid or not. Our company, (and don't quote me on this one) holds security as one of their priorities for their customers. So one of my colleague was talking to a customer when...

Fraud analyst : We're just calling to validate these....
Customer: Can I talk to your supervisor?
Fraud analyst : May I ask why why do you want to talk to my supervisor?
Customer: Because I want to
Fraud analyst: Oh, because we need to introduce the call to our supervisor.
Customer: That's between your supervisor and me. How's that?

One of the reason why I love my job is you just can't ask for a supervisor just like that. We're from the fraud department and escalations are

Our eyes twinkled because me and my colleague will have just had our training to for escalation requests from our customers.

Fraud analyst : We're just calling to validate these....
Customer: Can I talk to your supervisor?
Fraud analyst : May I ask why why do you want to talk to my supervisor?
Customer: Because I want to
Fraud analyst: Oh, because we need to introduce the call to our supervisor.
Customer: That's between your supervisor and me. How's that?
Fraud analyst: Oh well, just two seconds ago, I just got promoted; I'm NOW the supervisor, how's that?

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